Sending an MMS Message in Uplink

We created Uplink with one thing in mind: Giving people like you a way to better connect with customers, clients, and leads. Since mobile devices are practically an extension of ourselves, mobile messaging seemed like the natural solution to our goal.

Uplink is a powerful one-on-one communication tool, leveraging our mobile devices so you can warm leads and convert customers. Combined with a Salesforce integration, Uplink is a great communication tool for teams in addition to professionals looking to grow their businesses.

Not only is Uplink powerful, but it’s also versatile. With Uplink, you can exchange text messages, phone calls, and, yes, even MMS messages.

MMS vs. SMS

What’s the difference between an MMS and an SMS?

Short Messaging Service, or SMS, is an alphanumeric communications protocol for mobile devices, allowing users to send messages comprised of up to 160 letters and numbers. It was created as a simple, straightforward tool for exchanging written messages over cellular networks. But it doesn’t support multimedia — e.g. photos, videos, audio, gifs, etc.

But Multimedia Messaging Service does support those things.

MMS is an extension of SMS that was designed to answer the limitations of strictly alphanumeric messaging. In effect, MMS broadens the functionality of SMS, giving users the ability to send longer messages as well as messages containing photos, video, and audio. In other words, messages with multimedia.

And guess what? Uplink fully supports MMS messaging! Exciting, right?

So here’s what you need to do to send an MMS message with Uplink.

  1. On your mobile device, open the messaging thread in which you want to send multimedia.
Note: If you want to send multimedia in a new Uplink conversation, see our guide for starting a new Uplink conversation.

  1. Find and select the attachment icon for attaching media to the message.

On Android, the attachment icon will look like this:

On iOS, the media attachment icon should look like this:

  1. Navigate to the media on your mobile device that you want to send in an MMS message. Select it.
  2. Confirm that the media is shown in your message.
  1. Click the Send button.

And that’s all there is to it! In essence, you’re repeating the same process as when you send MMS messages to your family and friends.

But as you send MMS messages to your leads and customers, there are certain considerations you’ll want to keep in mind.

Keep in Mind:

  • MMS Size Limits

The size of the MMS messages you send is limited by your carrier. If you attempt to send a message and receive a size warning, you may need to reduce the file size by cropping or compressing.

  • File Compatibility

Not all file types are compatible with MMS. With Uplink, all the most common file types are acceptable, including standard image types (i.e. jpeg, jpg, png, gif), video types (i.e. mp4), and audio types (i.e. mp4) are supported. PDFs and certain other file types are not supported.

  • Confidential Information

Never send or encourage your customers to send confidential information — i.e. government ID, social security numbers, etc. — in media over MMS messaging. This is dangerous for your clients and a liability for your business.

  • Personal Information

Just as confidential information shouldn’t be sent over MMS, personal information should also never be sent. This includes private photos as well as other compromising media. Both your clients and your sales team should abide by this.

  • Save For Later

When you receive media from a lead or customer, it’s a good idea to save the file(s) to your device. In the event that your data connection is compromised, saving the media will ensure that you can access it later.

  • Uplink Plan

Additional fees for MMS messages may apply if not included in your Uplink Plan.  

Now that you’ve got your Ph.D. in Uplink MMS messaging, you’re ready to start sharing relevant media with your customers and leads!

Is there anything else we can help you with? If so, we encourage you to check out our Uplink Resources, which offers a growing library of helpful guides, explainers, and tutorials!


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