Organization Admin: Your login to the Uplink web application to change settings, assign users, etc.
User: A person in your organization that can be assigned to a User Number.
Contact: A person outside of your organization (a customer, prospect, lead, anyone you’re talking to) that is associated with a Contact Number.
User Number: A phone number within Uplink that can be assigned to a User. Users can only be assigned to one User Number at a time. [This is the number you would give out to Contacts.]
Contact Number: A phone number within Uplink that is associated with a Contact. [This is the number you would text to talk with Contacts.]
Real Number: A non-Uplink phone number owned by a User or Contact
Conversations: Messages sent between Uplink Users and a Contact.
Media: Any file attachments that MMS allows.