Uplink Terminology

Organization Admin: Your login to the Uplink web application to change settings, assign users, etc.

User: A person in your organization that can be assigned to a User Number.

Contact: A person outside of your organization (a customer, prospect, lead, anyone you’re talking to) that is associated with a Contact Number.

User Number: A phone number within Uplink that can be assigned to a User. Users can only be assigned to one User Number at a time. [This is the number you would give out to Contacts.]

Contact Number: A phone number within Uplink that is associated with a Contact. [This is the number you would text to talk with Contacts.]

Conversations: Messages sent between Uplink Users and a Contact.


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