Changing or Resetting the Password to an Uplink Account

The beauty of Uplink is that it facilitates casual conversation between members of your team and leads, allowing them to text using their mobile phones without needing to download another messaging app.

Oops, you’ve forgotten your password. What happens now?

To reset your Uplink password, follow steps for one of two methods as they are provided below.

  1. Navigate to the Uplink portal.

Tip: You can access the Uplink login by entering ”” into the address bar of your browser.
  1. From the Uplink portal, click “Forgot your password?” just below the field for entering your password.
  2. Check your email for a message containing the link to reset your Uplink account password.
  3. Click the link and complete the process.
Note: The link provided in the email will be valid for seven days. After seven days, the link will become invalid and you’ll need to repeat this process for a new link to reset your Uplink account password.

In rare instances, submitting a password reset request might not work. This could happen after entering an incorrect password too many times resulting in the account getting locked. If this happens to you:

  1. Navigate to the Uplink portal and click "Contact Support"

  1. You will be directed to a form to open a Support Ticket. The Uplink Support Team will respond to your request with the next steps.

Once you’re back into your Uplink account, you’re free to check your Uplink User Numbers percentage, create a new Uplink User, and access current conversations.

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